You can request a return within 7 days of delivery. To be eligible, the item must be unworn, unwashed, undamaged, and have its original tags still attached — exactly how it arrived. Items returned outside this window, or that don't meet these conditions, won't be accepted.

• Items marked "Final Sale" or purchased during a clearance/liquidation drop.
• Items showing signs of wear, washing, odour, or alteration.
• Items missing their original tags or packaging.
• Gift cards.

Go to Track Order or Profile → Orders, select the item, and choose Exchange. Follow the instructions to submit your exchange request.

Once your request is approved, the item will be collected from your delivery address as per our exchange process. You do not need to visit a courier office yourself.

The returned item will undergo a quality check at our warehouse. To be eligible for exchange, the product must be unused, unwashed, undamaged, and in its original condition with all tags and packaging intact.

Once the product passes the quality check, your replacement item will be processed and delivered within 7–10 working days, subject to product availability and your delivery location.

Please note: ARVIIK does not offer refunds after the 2-hour cancellation period. Eligible orders can only be exchanged in accordance with our Exchange Policy.

Size exchanges are free within the same 7-day window, subject to stock availability in the size you want. Since our fits run oversized, check the Size Guide on the product page before ordering — it'll save you a round trip.

Exchanges are currently limited to a different size of the same design. If you want a different design entirely, return the original item for a refund and place a new order.

We do not offer refunds after the 2-hour cancellation period.

Orders can be cancelled within 2 hours of order confirmation by contacting info@arviik.in with your order number.

After the 2-hour cancellation period, the order cannot be cancelled or refunded. Eligible products can only be exchanged according to our Exchange Policy.

For an approved exchange, the applicable exchange/return shipping process will be communicated by our support team.

The flat shipping fee charged at checkout (and the COD handling fee, where applicable) is non-refundable, since it covers the cost of the original delivery attempt regardless of what happens afterward. Reverse pickup for an eligible return is free — you won't be charged again for it.

If your order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery at info@arviik.in with your order number and a photo of the issue. We'll arrange a free replacement or full refund — this doesn't count against the standard 7-day window.

Orders can be cancelled free of charge within 2 hours of placing them, before they're packed — contact us immediately with your order number. Once an order has shipped, it can't be cancelled; you're welcome to return it under the policy above once delivered.

Email info@arviik.in with your order number, or reach us through our Contact page — we're usually quick to respond.